Effective Date: 01-Apr-2026
We at Daimler India Commercial Vehicle Private Limited (hereinafter ‘DICV’ or ‘us’ or ‘we’) respect your privacy and are committed to the protection of your personal data. The protection of your privacy and personal data is an important concern to which we pay special attention in our business processes. This privacy policy is to bring to your knowledge the nature of personal data collected by DICV, the purpose of collecting such data and its use, subsequent processing of such data and your rights pertaining to such personal data shared with DICV.
This privacy notice explains how and what type of personal data will be collected, processed and used during your visits to DICV’s Website. It outlines the reasons for data collection, with whom it may be shared, and your rights regarding your personal data. Please read this notice carefully.
When you use our website or avail the existing services provided by the website, you may be required to furnish information, including Personal Information. You are urged to keep the information current to ensure that our services remain relevant and reach you.
This privacy notice applies to any information obtained by DICV through your use of our website. It does not apply to any websites controlled by third parties not affiliated with DICV that the website may link to ("Third-Party Sites"). Please review the privacy statements of third- party sites as Daimler India Commercial Vehicle is not responsible for and has no influence on the content or the privacy practices of these Third-Party Sites.
This policy outlined herein are not intended to create, and not create, any contractual, financial or any other legal rights in favor of any user, viewer or any other party.
For the purpose of this Policy, ‘Personal Data’ means any data about an individual who is identifiable by or in relation to such data, that DICV may hold about you.
DICV collects personal data about you when you use our websites, mobile applications, visit our authorized dealerships or service centres, events or contact our customer care. The information that we may collect includes some or all the following:
DICV processes your Personal Data for specified and lawful purposes only and in accordance with the Digital Data Protection Act 2023.
DICV processes your personal data when-
DICV processes your personal data for some or all of the following purposes-
| Specific Purpose | Description |
|---|---|
| Enquiry about products | When you visit our website and register interest in any of our products, essential identification and contact details are collected in order to provide the information over time |
| Purchasing a vehicle or a part | When you order a vehicle or its part from us, information is collected by the dealer for their own internal processing and on behalf of DICV for the fulfilment of warranties and services associated to the purchase of the vehicle or parts/accessories |
| Purchasing products/accessories via our website | When you order a product via our website some information (billing and delivery details) is collected and, where applicable sent to the dealer for the fulfilment |
| Marketing to Potential Customers | The information provided by you on our website and at brand-sponsored/organized events may be utilized for marketing purposes, based on the consent given by you |
| Research and surveys | The information provided by you on our website, at brand-sponsored/organized events, or during purchase of our product may be utilized for conducting market research and surveys |
| Customer Service | When you contact our customer service center, personal and vehicle details are collected for the purpose of identity verification and in order to assist the relevant queries such as road side assistance |
| Vehicle maintenance services/repairs and feedback | We use your personal data to send you maintenance service reminders for your vehicles, maintain records of your vehicle maintenance services or repairs and request your feedback of services provided by authorized service centers |
| Improvement of our product and services | We may use your personal data such as telematics data to improve and enhance our products and services |
| Government Agencies | We may also share Personal Information with governmental or other public authorities |
| Vendor/Supplier profile creation | Vendor Personal Data for onboarding and management, supply chain management, payment and accounting, and management of our risks and operations (e.g., prevent and detect security threats, exercise or defend legal claims) |
Whenever we transfer your personal data for processing outside of India, we will do so on the basis of the binding agreements governed by DICV wherein we will take steps to ensure that the transfer of your personal data receives an adequate level of protection as it does within the organization.
You have certain data privacy rights in relation to your personal data which can be exercised by you as per the applicable data protection law.
DICV retains your personal data for as long as it is necessary to fulfil the purposes for which it was collected, or longer if required to fulfil our legal obligations.
DICV is committed towards the safety and protection of your personal data. We use a range of security measures to protect your personal data from unauthorized or unlawful access, loss, disclosure, or alteration, including technical, organizational, and physical measures. DICV has formulated an Information System Management System (ISMS) to regulate the information security controls across the organization as per industry practices and standards.
DICV may amend this Privacy Policy from time to time. If we materially change our Privacy Policy, we will update the “Effective Date” at the top of the Privacy Policy and we may provide Policy prior to the update taking effect by posting a Policy on our website or, where required by law, by providing you with Policy of such updates.
This Privacy Policy was last updated on <01-Apr-2026>
To protect your privacy, as stated above, we will take the best efforts and adopt the best industry standards of information practice, however you understand that 100% security does not exist over the internet. You are responsible for protecting your personal data and you should not share your login credentials and/or leave your personal devices unattended while you are accessing the Website, etc. The Company does not guarantee, and you should not expect in the event of malware attack or negligence on your part that your Personal Information will remain private.
If you have any questions related to this privacy policy, you can contact the DICV’s data protection officer/ grievance at dicv_datacompliance@daimlertruck.com
You can raise your grievance with below mentioned designated DPO/ Grievance Officer
REGISTERED OFFICE:
SIPCOT Industrial Growth Centre, Oragadam, Mathur Post, Kancheepuram District, 602118, Tamilnadu
